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Shipping policy
Tag Prive SARL
Shipping Policy
Delivery Geography
Tag Prive SARL currently delivers within Lebanon only. We currently do not ship internationally. Orders placed with delivery addresses outside Lebanon may not be processed.
Processing Time
Orders are processed within 1–2 business days after payment confirmation. Please note that deliveries are not made on Saturdays, Sundays, or Lebanese public bank holidays. If a delivery date falls on such a day, delivery will occur on the next business day.
Delivery Timeframe
Once your order is dispatched, estimated delivery within Lebanon is 5–7 business days. We will make every effort to dispatch your order promptly. If no delivery date has been specified, your order will be delivered within a maximum of 7 working days from the order confirmation email.
If Tag Prive SARL is unable to meet the indicated delivery date, we will inform you and offer you the choice of: (a) agreeing to a revised delivery date, or (b) cancelling your order with a full refund.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address within Lebanon and order value. Shipping charges are not included in the product price and are added separately at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email. Please contact us at info@tagprive.com if you have questions about the status of your shipment.
Delays
We are not responsible for delivery delays caused by events outside our control, including but not limited to: natural disasters, fire, flood, severe weather, strikes or lockouts, civil unrest, war, terrorist attacks, transport disruptions, telecommunications failures, or government acts. In such circumstances, we will notify you as soon as possible and work with you to arrange delivery at the earliest opportunity.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@tagprive.com within 7 days of the expected or actual delivery date.
If an order cannot be delivered for reasons not attributable to Tag Prive SARL, we will email you with instructions for re-delivery. If the package remains undelivered for 7 days after that notification email (due to reasons on your part), the contract may be deemed terminated and a full refund — including standard delivery charges — will be issued within 14 days. You will be liable for any additional re-delivery costs incurred.